Squarespace Hyperlink Not Working? How to Add Links Correctly
A Professional Troubleshooting Guide for Link Issues in Squarespace 7.1. Even adding hyperlinks should be easy: simply highlight the text, click on the link icon, and paste the URL. But if you’re using Squarespace 7.1 and are struggling with a hyperlink, you’re not in the minority. A lot of users are dealing with these temporary but frustrating issues where the link editor does not open or behaves misbehaving.
In this guide, we’ll discuss the typical culprits of this issue and provide you with step-by-step solutions to fix your links so that they work as they should.
What’s Going Wrong?
If you are, you may have...
Clicking the link icon does nothing
The hyperlink pop-up won’t appear
You can't highlight text properly
Link disappears or is not editable
These issues are typically caused by temporary glitches, browser conflicts, or JavaScript errors in the editor.
How to Fix It: Step-by-Step
1. Refresh the Editor
Before anything else, try refreshing the page. The link editor may simply have failed to load.
Click out of the text block
Press Cmd + Shift + R (Mac) or Ctrl + Shift + R (Windows) for a hard refresh
Reopen the block and try again
2. Clear Your Browser Cache
A cluttered cache can prevent Squarespace’s editor tools from loading properly.
How to clear the cache:
Open your browser’s settings
Find “Clear browsing data” or “Clear cache”
Select Cached images and files
Restart your browser
3. Use a Different Browser
Squarespace performs best in Google Chrome and Microsoft Edge. If you’re using Safari or Firefox, try switching to see if the issue persists.
4. Disable Browser Extensions
Some extensions (like Grammarly, AdBlock, or popup blockers) can interfere with the Squarespace editor.
Try this:
Disable all extensions temporarily
Or open Squarespace in Incognito/Private Mode
Test the link editor again
5. Check Your Editing Method
Make sure you’re:
Using a Text Block or Button Block (not Code Block)
Highlighting text before clicking the link icon
Not pasting formatted content from external apps (like Google Docs), which can cause link issues
Tip: If pasting from Word or Docs, first paste into Notepad/Notes, then copy it into Squarespace.
6. Try the Button Block Instead
If hyperlinking text isn’t working, consider this temporary workaround:
Add a Button Block
Enter your link and button label
Style the button to match your design
This can serve as a clean alternative while the issue is resolved.
7. Check for Custom Code Conflicts
If you’ve added custom JavaScript or CSS, especially in:
Settings → Advanced → Code Injection, or
Custom header/footer blocks
Temporarily disable the code and test the link editor again.
8. Contact Squarespace Support
Still not working? You may be dealing with a deeper bug.
Visit support.squarespace.com
Provide screenshots or a short screen recording
Explain what browser you’re using and any troubleshooting steps you’ve taken
The support team can escalate persistent issues internally.
Final Thoughts
Hyperlink issues in Squarespace 7.1 are usually short-term and easy to fix. The most effective steps include:
Refreshing the editor
Clearing your browser cache
Using a supported browser (like Chrome)
Disabling conflicting extensions or custom code
With these steps, you should be able to restore full hyperlink functionality quickly and professionally.
Frequently Asked Questions (FAQ)
Why is my link editor not opening in my Squarespace text block?
It is mostly caused by short-term JavaScript errors or browser-related problems. Try refreshing the editor (Cmd + Shift + R for Mac, Ctrl + Shift + R for Windows) or using browser cache, or make Google Chrome your default browser for better performance.
Can browser extensions like Grammarly or AdBlock cause issues with Squarespace links?
Yes. Extensions that change the page's content or block pop-ups can disrupt the Squarespace editor. You might want to try disabling them temporarily or loading the site in Incognito mode to see if they’re causing the problem.
Can I link text inside the Code Block in my Squarespace?
A. No, code blocks are not equipped with Squarespace’s full suite of built-in link editing tools. If you want to add links, you'll want to use Text Blocks and Button Blocks, which have full support for Squarespace's editor links.
How are my links disappearing after I paste text from Google Docs or Word?
Hidden formatting. When you paste rich text to a page from different sources, hidden formatting may cause links to fail. Always paste the content into Notepad (Windows) or Notes (Mac) first to clear formatting, then cut and paste back into Squarespace.
How to solve custom-code-created link problems?
If you’ve added JavaScript or CSS in the Code Injection panel or page headers, attempt to temporarily remove or comment it out. Custom scripts can block Squarespace’s editor features, such as linking.
